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Care in Using Zoom Video Conferencing

By Lyn Boxall, CIPP/E, CIPP/A, CIPM, FIP & Leong Wai Chong, GRCP



Wikipedia tells us that Zoom Video Communications was founded in 2011 by Eric Yuan, a lead engineer from Cisco Systems and its collaboration business unit, WebEx. Its headquarters are in San Jose, California and it was valued at just under US$16 billion at the end of its IPO in April 2019. By February 2015, the number of participants using its chief product, Zoom Meetings, reached 40 million individuals, with 65,000 organisations subscribed to the service. Users may access Zoom Meetings through a web portal or they may download a Zoom Meeting app onto their desktop, laptop or mobile device.


Wikipedia also tells us that in 2020 usage of Zoom rose 67 percent from the start of the year to mid-March as schools and companies adopted the platform for remote work in response to COVID-19. Many of us know from our own experience about the pivot to online meeting tools in the past three months and, similarly, know that, ZOOM is one of the most popular of such tools.


However, from about mid-March various privacy protection concerns have been raised about aspects of Zoom Meetings. In the US, members of Congress have raised concerns and at least one lawsuit has been filed. In early April, some companies, and even some governments, either suspended the use of Zoom Meetings or banned it altogether. The publicity has been overwhelmingly negative for ZOOM - though the extent to which that can be traced to uninformed commentators or even to jealous competitors of Zoom is unknowable.


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